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publish v2

parent e495db95
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.gitignore
......@@ -3,4 +3,5 @@ mimc.log
kefu_server
kefu_server.tar.gz
conf/app.back.conf
node_modules
\ No newline at end of file
node_modules
app copy.conf
\ No newline at end of file
README.md
......@@ -2,6 +2,16 @@
# 欢迎使用本客服系统 v2.0.0
## 以下是v2.0.0版本的重要更新
- 对前面版本进行重构，分离业务逻辑与机器人的混搭运行弊端
- 做了大量优化，在很大程度上提升了性能，并代码松耦合，
- 业务系统支持负载均衡了，这是对v1.0的重大里程碑更新, 对接海量客户不再愁了
- 增加工单系统能力，无在线客服接待？不用怕，工单来给您解决一切问题
- 代码可读性大大提高，初学者都能看懂的代码，还有什么理由不学习一下呢
- 定时清理无接入人工记录的用户，避免数据沉淀
- H5客户端增加了重连机制
- 客户端只保留30天聊天记录，消息记录已分表处理
![客服系统](http://qiniu.cmp520.com/kefuxitonh.jpg)
**客服系统** 是基于小米消息云实现的一款简单实用的面向多终端的客服系统，支持H5，PC，桌面，小程序，APP，flutter, 所有源码开源，长期维护，快速接入，易扩展，易整合现有的业务，开箱即用，无缝对接。
......@@ -9,6 +19,7 @@
**[小米消息云][7]（MIMC）** 是小米自研的一种安全、可靠、易用的分布式IM云服务。为广大开发者提供免费快捷的即时通讯接入服务
## 当前客服系统支持功能
- 内置工单系统
- 支持多客服坐席
- 支持客服多终端同时在线
- 支持实时预览用户的输入内容
......@@ -27,7 +38,6 @@
## 接下来开发的功能
- 服务评分，本次服务评分，统计客服整体评分
- 工单系统，非客服值班时间，可提供客户提交工单留言
## 本项目关联GIT项目资源连接
......@@ -77,93 +87,36 @@
## 如何使用本系统
## 安装
##### 1.GO环境变量配置
GO 》》》》》 [移步去GO官网][8]
##### 2.clone 本项目到 $GOPATH/src 目录下
cd $GOPATH/src && git clone https://github.com/chenxianqi/kefu_server
##### 3.安装依赖库
安装 beego框架 [移步去beego官网][9]
* go get github.com/astaxie/beego
* go get github.com/beego/bee
安装 MIMC GO sdk [移步去MIMC官网][7]
* go get github.com/Xiaomi-mimc/mimc-go-sdk
* cd $GOPATH/src/github.com/Xiaomi-mimc/mimc-go-sdk
* go build
* go install
安装 protobuf
* go get github.com/golang/protobuf/proto
* cd $GOPATH/src/github.com/golang/protobuf/proto
* go build
* go install
- clone 本项目到 $GOPATH/src 目录下
- cd $GOPATH/src && git clone https://github.com/chenxianqi/kefu_server
安装 其他依赖库
* go get github.com/astaxie/beego/cache
* go get -u github.com/qiniu/api.v7
##### 4.去小米开发平台申请APPID
## 去小米开放平台申请小米APPID信息
GO 》》》》》 [小米开放平台][6]
##### 5.配置文件产考 kefu_server/conf/app.conf
``` go
appname = kefu_server
runmode = "dev"
httpport = 8080
copyrequestbody = true
viewspath = "public"
# 使用本地存储时使用的地址
static_host = "http://localhost:8080/static/uploads/images"
# 小米mimc open api URL
mimc_HttpUrl = "https://mimc.chat.xiaomi.net/api/account/token"
[dev]
httpaddr = "localhost"
# 小米mimc配置信息(小米开放平台创建)
mimc_appId =
mimc_appKey = ""
mimc_appSecret = ""
# IM数据库信息
kf_alias_name = "default"
kf_driver_name= "mysql"
kf_mysql_host = "localhost"
kf_mysql_user = "root"
kf_mysql_db = "kefu_server"
kf_mysql_pwd = "keith"
```
## 配置文件产考 kefu_server/conf/app.conf
> **Note:** 根据beego的配置文件配置，填写从小米开放平台获得的appId，appKey, appSecret， 以及您的数据库连接，账号，密码
##### 7.创建一个数据库,导入初始数据
## 创建一个数据库,导入初始数据
登录上面配置的数据库，创建一个名为kefu_server的数据库，将[kefu_server/kefu_server.sql]初始数据，导入即可
##### 8.运行项目
## 运行项目
bee run
##### 9.打包发布
bee pack -be GOOS=linux
##### 9.打包发布 linux (其它运行环境编译请自行search baidu)
bee pack -be GOOS=linux OR CGO_ENABLED=0 GOOS=linux GOARCH=amd64 go build main.go
> **静态资源目录:**
本项目默认配置已打开静态资源目录，PC工作台与H5可直接打包放进相应的目录使用，也可以独立开设站点使用
本项目demo直接使用内置静态资源目录、
本项目默认配置已打开静态资源目录，也可以独立开设站点运行
public/admin 工作台
public/client 客户端
## LICENSE
Copyright 2019 keith
Licensed to the Apache Software Foundation (ASF) under one or more contributor
......
conf/app.conf
version = "v2.0.0"
appname = kefu_server
runmode = "dev"
runmode = "prod"
httpport = 8080
copyrequestbody = true
viewspath = "public"
......@@ -11,10 +11,10 @@ grpc_port = 8028
# 客服客户端前台地址
# 1.工单邮件会发送
kefu_client_url = "http://localhost:8080"
kefu_client_url = "http://kf.aissz.com:666"
# 用于本地服务静态资源地址
static_host = "http://localhost:8080"
static_host = "http://kf.aissz.com:666"
# 进程监控
# EnableAdmin = false
......@@ -32,8 +32,8 @@ mimc_HttpUrl = "https://mimc.chat.xiaomi.net/api/account/token"
#HTTPSKeyFile = "conf/ssl.key"
# Email
email_name = "某某公司"
email_user = "xxx"
email_name = "客服系统-test"
email_user = "xxx@qq.com"
email_pass = "xxx"
email_host = "smtp.qq.com"
email_port = "465"
......@@ -44,31 +44,32 @@ open_workorder_email = true
[dev]
httpaddr = "localhost"
# 小米mimc配置信息(小米开放平台创建)
mimc_appId =
mimc_appKey = ""
mimc_appSecret = ""
mimc_appId = 888888888888
mimc_appKey = "888888888888"
mimc_appSecret = "wjLFWivIORCFsi3tHr9wHQ=="
# IM数据库信息
kf_alias_name = "default"
kf_driver_name= "mysql"
kf_mysql_host = "host"
kf_mysql_host = "192.168.31.72"
kf_mysql_port = "3306"
kf_mysql_user = "user"
kf_mysql_db = "kefu_server"
kf_mysql_pwd = "pwd"
kf_mysql_user = "root"
kf_mysql_db = "kefu_server_dev"
kf_mysql_pwd = "chenxianqi"
[prod]
httpaddr = "localhost"
# 小米mimc配置信息(小米开放平台创建)
mimc_appId =
mimc_appKey = ""
mimc_appSecret = ""
mimc_appId = 888888888888
mimc_appKey = "888888888888"
mimc_appSecret = "wjLFWivIORCFsi3tHr9wHQ=="
# IM数据库信息
kf_alias_name = "default"
kf_driver_name= "mysql"
kf_mysql_host = "host"
kf_mysql_host = "127.0.0.1"
kf_mysql_port = "3306"
kf_mysql_user = "user"
kf_mysql_user = "root"
kf_mysql_db = "kefu_server"
kf_mysql_pwd = "pwd"
kf_mysql_pwd = "chenxianqi"
controllers/public_controller.go
......@@ -116,14 +116,15 @@ func (c *PublicController) Register() {
_md5Token := hex.EncodeToString(m5.Sum(nil))
// update userinfo
c.UserRepository.Update(user.ID, orm.Params{
userInfo := orm.Params{
"Online": 1,
"RemoteAddr": currentRemoteAddr,
"Address": sessionRequestDto.Address,
"Platform": sessionRequestDto.Platform,
"LastActivity": time.Now().Unix(),
"Token": _md5Token,
})
}
c.UserRepository.Update(user.ID, userInfo)
user.Token = _md5Token
} else {
......
processguard.sh → processguard_server.sh
......@@ -3,14 +3,10 @@
# ! /bin/sh
CURRENT_PATH=$(readlink -f "$(dirname "$0")")
SERVICE_PATH="$CURRENT_PATH/kefu_server"
ROBOT_SERVICE_PATH="$SERVICE_PATH/robot"
SERVICE_NAME="kefu_server"
ROBOT_SERVICE_NAME="kefu_go_robot"
START_CMD_SERVER="nohup ./$SERVICE_NAME &"
START_CMD_ROBOT="nohup ./$ROBOT_SERVICE_NAME &"
LOG_FILE="restart.log"
cd $SERVICE_PATH
cd $CURRENT_PATH
pwd
while true
do
......@@ -21,13 +17,6 @@ do
echo `date +%Y-%m-%d` `date +%H:%M:%S` $SERVICE_NAME >>$LOG_FILE
${START_CMD_SERVER}
fi
procnum_robot=`ps -ef|grep $ROBOT_SERVICE_NAME|grep -v grep|wc -l`
if [ $procnum_robot -eq 0 ]
then
echo "start robot service...................."
echo `date +%Y-%m-%d` `date +%H:%M:%S` $ROBOT_SERVICE_NAME >>$LOG_FILE
${START_CMD_ROBOT}
fi
sleep 5
done
......
public/admin/css/chunk-1b20b679.bbe54d80.css → public/admin/css/chunk-08627161.c1f4f120.css
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public/admin/index.html
......@@ -47,4 +47,4 @@
}
input:-ms-input-placeholder{ /* Internet Explorer 10-11 */
color:#ccc;
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public/client/css/chunk-4d07cf27.e858a48c.css → public/client/css/chunk-28ddead2.96f83ab8.css
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services/knowledge_base_service.go
......@@ -120,7 +120,7 @@ func (r *KnowledgeBaseRepository) GetKnowledgeBases(request *models.KnowledgePag
if k != "" {
like = ("sub_title LIKE '%" + k + "%' OR title LIKE '%" + k + "%' OR content LIKE '%" + k + "%' AND")
}
total, err := r.o.Raw("SELECT * FROM knowledge_base WHERE "+like+" `platform` = ? ORDER BY create_at DESC LIMIT ? OFFSET ?", request.Platform, request.PageSize, (request.PageOn-1)*request.PageSize).QueryRows(&lists)
_, err := r.o.Raw("SELECT * FROM knowledge_base WHERE "+like+" `platform` = ? ORDER BY create_at DESC LIMIT ? OFFSET ?", request.Platform, request.PageSize, (request.PageOn-1)*request.PageSize).QueryRows(&lists)
if err != nil {
logs.Warn("GetKnowledgeBases get one KnowledgeBases------------", err)
return nil, err
......@@ -136,7 +136,13 @@ func (r *KnowledgeBaseRepository) GetKnowledgeBases(request *models.KnowledgePag
for index := range lists {
lists[index].SubTitle = strings.Trim(lists[index].SubTitle, "|")
}
request.Total = total
type KnowledgeBaseCount struct {
Count int64
}
var knowledgeBaseCount KnowledgeBaseCount
r.o.Raw("SELECT COUNT(*) AS `count` FROM knowledge_base WHERE "+like+" `platform` = ?", request.Platform).QueryRow(&knowledgeBaseCount)
request.Total = knowledgeBaseCount.Count
request.List = &lists
return request, nil
......
task/app.go
......@@ -23,11 +23,11 @@ func appTask() {
// user
userOfflineCount := services.GetUserRepositoryInstance().CheckUsersLoginTimeOutAndSetOffline(userOffLineUnixTimer)
logs.Info("清理登录超时user", userOfflineCount, "个被强制下线")
logs.Error("清理登录超时user", userOfflineCount, "个被强制下线")
// admin
adminOfflineCount := services.GetAdminRepositoryInstance().CheckAdminsLoginTimeOutAndSetOffline(adminOffLineUnixTimer)
logs.Info("清理登录超时admin", adminOfflineCount, "个被强制下线")
logs.Error("清理登录超时admin", adminOfflineCount, "个被强制下线")
// get offline all robots
robots, _ := services.GetRobotRepositoryInstance().GetRobotOnlineAll()
......@@ -36,7 +36,7 @@ func appTask() {
}
contacts := services.GetContactRepositoryInstance().GetTimeOutList(lastMessageUnixTimer)
logs.Info("清理会话超时用户,有", len(contacts), "个被结束对话")
logs.Error("清理会话超时用户,有", len(contacts), "个被结束对话")
for _, contact := range contacts {
// set end is session end
......
task/clear_user.go
......@@ -15,7 +15,7 @@ func clearUser() {
clearUserTk := toolbox.NewTask("clearUser", "0 0 03 * * * ", func() error {
ids := services.GetUserRepositoryInstance().ClearWhiteUser()
services.GetMessageRepositoryInstance().DeleteWhiteMessage(ids)
logs.Info("定时清理了", len(ids), "个没有服务记录的用户~")
logs.Error("定时清理了", len(ids), "个没有服务记录的用户~")
return nil
})
toolbox.AddTask("clearUser", clearUserTk)
......
task/move_message.go
......@@ -13,7 +13,7 @@ func moveMessage() {
// moveMessage day at 5 am
moveMessageTk := toolbox.NewTask("moveMessage", "0 0 05 * * * ", func() error {
length := services.GetMessageRepositoryInstance().MoveMessageToHistory()
logs.Info("定时迁移了", length, "条消息记录到历史表~")
logs.Error("定时迁移了", length, "条消息记录到历史表~")
return nil
})
toolbox.AddTask("moveMessage", moveMessageTk)
......
ui/kefu_admin/main.js
......@@ -4,7 +4,7 @@ const dialog = electron.dialog;
const BrowserWindow = electron.BrowserWindow
const Menu = electron.Menu
const path = require('path')
if (process.mas) app.setName('客服系统')
if (process.mas) app.setName('玩车客服系统')
let mainWindow
function createWindow () {
......@@ -123,12 +123,7 @@ let template = [
{
label: '关于',
role: 'help',
submenu: [{
label: '客服',
click: function () {
electron.shell.openExternal('http://kf.aissz.com:666')
}
}]
submenu: []
}
]
......
ui/kefu_admin/package.json
{
"name": "kefu_admin",
"version": "0.0.1",
"version": "2.0.0",
"private": true,
"main": "main.js",
"scripts": {
......
ui/kefu_admin/src/views/workbench/index.vue
......@@ -588,7 +588,6 @@ export default {
},
// 接收消息
receiveP2PMsg(message){
console.log(message)
var nowTime = parseInt((new Date().getTime() +"").substr(0, 10))
message.timestamp = parseInt((message.timestamp +"").substr(0, 10))
if(message.from_account == this.adminInfo.id && message.biz_type == "pong") return;
......
ui/kefu_admin/vue.config.js
......@@ -2,6 +2,6 @@ module.exports = {
publicPath: process.env.NODE_ENV === 'production' ? './' : '/',
outputDir: '../../public/admin/',
devServer: {
proxy: 'http://localhost:8080',
proxy: 'http://im.cmp520.com',
}
}
ui/kefu_client/src/store/state.js
......@@ -12,7 +12,7 @@ export default {
messages: [], // 消息列表
isLoadMorEnd: false, // 是否已经到末尾
userLocal: "", // 用户地理位置
AmapAPPKey: "", // 高德地图web appkey （请自行去高德地图申请）
AmapAPPKey: "73ef1dc5c5ea086e7330b95aede42953", // 高德地图web appkey
isLoadMorLoading: false, // 是否在加装更多消息loading
userInfo: {}, // 用户信息
companyInfo: null, // 公司信息
......
ui/kefu_client/src/views/workorder.vue
......@@ -124,7 +124,6 @@ export default {
}
}
}
.floting{
width 30px;
height 30px;
......@@ -136,6 +135,5 @@ export default {
right 10px
}
</style>
ui/kefu_client/vue.config.js
......@@ -2,6 +2,6 @@ module.exports = {
publicPath: process.env.NODE_ENV === 'production' ? './' : '/',
outputDir: '../../public/client/',
devServer: {
proxy: 'http://localhost:8080',
proxy: 'http://im.cmp520.com',
}
}
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