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parent e023aa90
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README.md
客服系统开发者QQ交流群： 623661658 客服系统开发者QQ交流群： 623661658
# 欢迎使用本客服系统 # 欢迎使用本客服系统 v2.0.0
![客服系统](http://qiniu.cmp520.com/kefuxitonh.jpg) ![客服系统](http://qiniu.cmp520.com/kefuxitonh.jpg)
......
conf/app.conf
version = "v2.0" version = "v2.0.0"
appname = kefu_server appname = kefu_server
runmode = "dev" runmode = "dev"
httpport = 8080 httpport = 8080
......
db/index.go 0 → 100644
package db
import (
"kefu_server/models"
"github.com/astaxie/beego"
"github.com/astaxie/beego/orm"
)
// Run db init
func Run() {
// 链接IM数据库
imAliasName := beego.AppConfig.String("im_alias_name")
imDriverName := beego.AppConfig.String("im_driver_name")
var imDataSource string
imDataSource = beego.AppConfig.String("im_mysql_user") + ":"
imDataSource += beego.AppConfig.String("im_mysql_pwd")
imDataSource += "@tcp(" + beego.AppConfig.String("im_mysql_host") + ":3306" + ")/"
imDataSource += beego.AppConfig.String("im_mysql_db") + "?charset=utf8"
_ = orm.RegisterDataBase(imAliasName, imDriverName, imDataSource, 30)
// 注册模型
orm.RegisterModel(new(models.User))
orm.RegisterModel(new(models.Admin))
orm.RegisterModel(new(models.Platform))
orm.RegisterModel(new(models.KnowledgeBase))
orm.RegisterModel(new(models.Robot))
orm.RegisterModel(new(models.Message))
orm.RegisterModel(new(models.System))
orm.RegisterModel(new(models.Shortcut))
orm.RegisterModel(new(models.Contact))
orm.RegisterModel(new(models.Company))
orm.RegisterModel(new(models.QiniuSetting))
orm.RegisterModel(new(models.UploadsConfig))
orm.RegisterModel(new(models.ServicesStatistical))
orm.RegisterModel(new(models.AuthTypes))
orm.RegisterModel(new(models.Auths))
// 创建表
_ = orm.RunSyncdb("default", false, true)
}
main.go
package main package main
import ( import (
"encoding/base64"
"encoding/json"
"fmt" "fmt"
"github.com/Xiaomi-mimc/mimc-go-sdk/util/log" "github.com/Xiaomi-mimc/mimc-go-sdk/util/log"
"github.com/astaxie/beego" "github.com/astaxie/beego"
"github.com/astaxie/beego/logs" "github.com/astaxie/beego/logs"
"github.com/astaxie/beego/orm"
"github.com/astaxie/beego/toolbox"
_ "github.com/go-sql-driver/mysql" _ "github.com/go-sql-driver/mysql"
"kefu_server/controllers" "kefu_server/controllers"
"kefu_server/db"
"kefu_server/im" "kefu_server/im"
"kefu_server/models"
_ "kefu_server/routers" _ "kefu_server/routers"
"kefu_server/utils" "kefu_server/task"
"strconv"
"time"
) )
// init Mysql DB // Initialization log
func initDB() {
// 链接IM数据库
imAliasName := beego.AppConfig.String("im_alias_name")
imDriverName := beego.AppConfig.String("im_driver_name")
var imDataSource string
imDataSource = beego.AppConfig.String("im_mysql_user") + ":"
imDataSource += beego.AppConfig.String("im_mysql_pwd")
imDataSource += "@tcp(" + beego.AppConfig.String("im_mysql_host") + ":3306" + ")/"
imDataSource += beego.AppConfig.String("im_mysql_db") + "?charset=utf8"
_ = orm.RegisterDataBase(imAliasName, imDriverName, imDataSource, 30)
// 注册模型
orm.RegisterModel(new(models.User))
orm.RegisterModel(new(models.Admin))
orm.RegisterModel(new(models.Platform))
orm.RegisterModel(new(models.KnowledgeBase))
orm.RegisterModel(new(models.Robot))
orm.RegisterModel(new(models.Message))
orm.RegisterModel(new(models.System))
orm.RegisterModel(new(models.Shortcut))
orm.RegisterModel(new(models.Contact))
orm.RegisterModel(new(models.Company))
orm.RegisterModel(new(models.QiniuSetting))
orm.RegisterModel(new(models.UploadsConfig))
orm.RegisterModel(new(models.ServicesStatistical))
orm.RegisterModel(new(models.AuthTypes))
orm.RegisterModel(new(models.Auths))
// 创建表
_ = orm.RunSyncdb("default", false, true)
}
// 初始化日志
func initLog() { func initLog() {
// 初始化日志
if isDev := beego.AppConfig.String("runmode"); isDev == "prod" { if isDev := beego.AppConfig.String("runmode"); isDev == "prod" {
log.SetLogLevel(log.FatalLevel) log.SetLogLevel(log.FatalLevel)
_ = logs.SetLogger(logs.AdapterFile, `{"filename":"project.log","level":7,"maxlines":0,"maxsize":0,"daily":true,"maxdays":10,"color":true}`) _ = logs.SetLogger(logs.AdapterFile, `{"filename":"project.log","level":7,"maxlines":0,"maxsize":0,"daily":true,"maxdays":10,"color":true}`)
...@@ -73,130 +32,29 @@ func initLog() { ...@@ -73,130 +32,29 @@ func initLog() {
} }
// 定时任务
func appTask() {
o := orm.NewOrm()
// 任务调度（1分钟会执行一次）
checkOnLineTk := toolbox.NewTask("checkOnLine", "0 */1 * * * *", func() error {
im.RobotInit()
userOffLineUnixTimer := time.Now().Unix() - (60 * 10) // 用户最后活动时间T出在线状态规则
adminOffLineUnixTimer := time.Now().Unix() - (60 * 30) // 最后回复消息时间清理回话规则
lastMessageUnixTimer := time.Now().Unix() - (60 * 8) // 判断用户是否超过一定时间不使用，强制其下线
uqs := o.QueryTable(new(models.User))
aqs := o.QueryTable(new(models.Admin))
// 检查User
count, _ := uqs.Filter("online__in", 1, 2).Filter("last_activity__lte", lastMessageUnixTimer).Update(orm.Params{
"online": 0,
"is_window": 0,
})
logs.Info("清理登录超时用户,有", count, "个用户被强制下线")
// 检查Admin
_, _ = aqs.Filter("online__in", 1, 2).Filter("last_activity__lte", adminOffLineUnixTimer).Update(orm.Params{
"online": 0,
"current_con_user": 0,
})
// 2.判断用户是否超时无应答
cqs := o.QueryTable(new(models.Contact))
// 检查(有机器人在线)
if len(im.Robots) > 0 {
robot := im.Robots[0]
var contacts []models.Contact
_, _ = o.Raw("SELECT * FROM `contact` WHERE `create_at` <= ? AND `is_session_end` = 0 AND `last_message_type` != 'timeout'", lastMessageUnixTimer).QueryRows(&contacts)
logs.Info("清理会话超时用户,有", len(contacts), "个用户被结束对话")
for _, contact := range contacts {
// 判断发送方是客服就不处理发送了
if err := o.Read(&models.Admin{ID: contact.FromAccount}); err == nil {
continue
}
// 发送超时消息体
message := models.Message{}
message.BizType = "timeout"
message.Read = 0
appAccount, _ := strconv.ParseInt(robot.AppAccount(), 10, 64)
message.FromAccount = appAccount
message.Timestamp = time.Now().Unix()
message.Payload = "由于您长时间未回复，本次会话超时了"
message.ToAccount = contact.FromAccount
var messageJSON []byte
var messageString string
messageJSON, _ = json.Marshal(message)
messageString = base64.StdEncoding.EncodeToString([]byte(messageJSON))
robot.SendMessage(strconv.FormatInt(contact.FromAccount, 10), []byte(messageString))
// 该客户超时后给客服发送提醒消息
message.FromAccount = contact.FromAccount
message.ToAccount = contact.ToAccount
messageJSON, _ = json.Marshal(message)
messageString = base64.StdEncoding.EncodeToString([]byte(messageJSON))
robot.SendMessage(strconv.FormatInt(contact.ToAccount, 10), []byte(messageString))
utils.MessageInto(message, true)
// 超时后消息
// 数据库获取机器人配置信息
robotData := models.Robot{ID: appAccount}
cacheRobotKey := "robot_" + string(appAccount)
if robotDataTemp := im.BmCache.Get(cacheRobotKey); robotDataTemp == nil {
robotData = models.Robot{ID: appAccount}
_ = o.Read(&robotData)
robotDataJSON, _ := json.Marshal(robotData)
_ = im.BmCache.Put(cacheRobotKey, robotDataJSON, 60*time.Second)
} else {
_ = json.Unmarshal([]byte(string(robotDataTemp.([]byte))), &robotData)
}
if robotData.TimeoutText != "" {
message.FromAccount = appAccount
message.ToAccount = contact.FromAccount
message.BizType = "text"
message.Key = time.Now().Unix()
message.Payload = robotData.TimeoutText
messageJSON, _ = json.Marshal(message)
messageString = base64.StdEncoding.EncodeToString([]byte(messageJSON))
robot.SendMessage(strconv.FormatInt(contact.FromAccount, 10), []byte(messageString))
}
}
} else {
// 执行到这里说明，机器人死掉了
logs.Error("执行到这里说明，机器人死掉了")
im.RobotInit()
_, _ = cqs.Filter("create_at__lte", userOffLineUnixTimer).Update(orm.Params{
"last_message_type": "timeout",
"is_session_end": 1,
})
}
return nil
})
toolbox.AddTask("checkOnLine", checkOnLineTk)
}
func main() { func main() {
// 初始化数据库 // init db
initDB() db.Run()
// 初始化日志 // init log
initLog() initLog()
// 启动任务 // init task
// appTask() task.Run()
// toolbox.StartTask()
// defer toolbox.StopTask()
/// 静态文件配置 /// Static file configuration
beego.SetStaticPath("/", "public/client") beego.SetStaticPath("/", "public/client")
beego.SetStaticPath("/admin", "public/admin") beego.SetStaticPath("/admin", "public/admin")
beego.SetStaticPath("/static", "static") beego.SetStaticPath("/static", "static")
// 错误处理 // Error handling
beego.ErrorController(&controllers.ErrorController{}) beego.ErrorController(&controllers.ErrorController{})
// 启动机器人 // init robot
// im.RobotInit() im.RobotInit()
// 初始化beeGo // run application
beego.Run() beego.Run()
} }
models/work_order_base.go 0 → 100644
package models
// WorkOrder model
type WorkOrder struct {
ID int64 `orm:"auto;pk;type(bigint);column(id)" json:"id"` // ID
UID int64 `orm:"type(bigint);column(uid)" json:"uid"` // 用户ID
AID int64 `orm:"type(bigint);column(aid))" json:"aid"` // 客服ID
TID int64 `orm:"type(bigint);column(tid))" json:"tid"` // 工单类型ID
Phone string `orm:"type(char);null;column(phone)" json:"phone"` // 用户联系电话
Email string `orm:"type(varchar);null;column(email)" json:"email"` // 邮箱(可用于回复后发提醒邮件给客户)
CreateAt int64 `orm:"type(bigint);column(create_at)" json:"create_at"` // 提交时间
Status int `orm:"default(0);column(status)" json:"status"` // 当前状态 （ 0=待处理 | 1=客服已回复 | 2=客户已回复 | 3=已结单 ）
}
models/work_order_comment_base.go 0 → 100644
package models
// WorkOrderComment model
type WorkOrderComment struct {
ID int64 `orm:"auto;pk;type(bigint);column(id)" json:"id"` // ID
WID int64 `orm:"type(bigint);column(wid)" json:"wid"` // 关联（WorkOrder ID）
Content string `orm:"type(text);null;column(content)" json:"content"` // 内容
}
models/work_order_type_base.go 0 → 100644
package models
// WorkOrderType model
type WorkOrderType struct {
ID int64 `orm:"auto;pk;type(bigint);column(id)" json:"id"` // ID
WID int64 `orm:"type(bigint);column(wid)" json:"wid"` // 关联（WorkOrder ID）
Title string `orm:"type(varchar);null;column(title)" json:"title"` // 类型名称
}
task/app.go 0 → 100644
package task
import (
"encoding/base64"
"encoding/json"
"kefu_server/im"
"kefu_server/models"
"kefu_server/utils"
"strconv"
"time"
"github.com/astaxie/beego/logs"
"github.com/astaxie/beego/orm"
"github.com/astaxie/beego/toolbox"
)
// 定时任务
func appTask() {
o := orm.NewOrm()
// 任务调度（1分钟会执行一次）
checkOnLineTk := toolbox.NewTask("checkOnLine", "0 */1 * * * *", func() error {
im.RobotInit()
userOffLineUnixTimer := time.Now().Unix() - (60 * 10) // 用户最后活动时间T出在线状态规则
adminOffLineUnixTimer := time.Now().Unix() - (60 * 30) // 最后回复消息时间清理回话规则
lastMessageUnixTimer := time.Now().Unix() - (60 * 8) // 判断用户是否超过一定时间不使用，强制其下线
uqs := o.QueryTable(new(models.User))
aqs := o.QueryTable(new(models.Admin))
// 检查User
count, _ := uqs.Filter("online__in", 1, 2).Filter("last_activity__lte", lastMessageUnixTimer).Update(orm.Params{
"online": 0,
"is_window": 0,
})
logs.Info("清理登录超时用户,有", count, "个用户被强制下线")
// 检查Admin
_, _ = aqs.Filter("online__in", 1, 2).Filter("last_activity__lte", adminOffLineUnixTimer).Update(orm.Params{
"online": 0,
"current_con_user": 0,
})
// 2.判断用户是否超时无应答
cqs := o.QueryTable(new(models.Contact))
// 检查(有机器人在线)
if len(im.Robots) > 0 {
robot := im.Robots[0]
var contacts []models.Contact
_, _ = o.Raw("SELECT * FROM `contact` WHERE `create_at` <= ? AND `is_session_end` = 0 AND `last_message_type` != 'timeout'", lastMessageUnixTimer).QueryRows(&contacts)
logs.Info("清理会话超时用户,有", len(contacts), "个用户被结束对话")
for _, contact := range contacts {
// 判断发送方是客服就不处理发送了
if err := o.Read(&models.Admin{ID: contact.FromAccount}); err == nil {
continue
}
// 发送超时消息体
message := models.Message{}
message.BizType = "timeout"
message.Read = 0
appAccount, _ := strconv.ParseInt(robot.AppAccount(), 10, 64)
message.FromAccount = appAccount
message.Timestamp = time.Now().Unix()
message.Payload = "由于您长时间未回复，本次会话超时了"
message.ToAccount = contact.FromAccount
var messageJSON []byte
var messageString string
messageJSON, _ = json.Marshal(message)
messageString = base64.StdEncoding.EncodeToString([]byte(messageJSON))
robot.SendMessage(strconv.FormatInt(contact.FromAccount, 10), []byte(messageString))
// 该客户超时后给客服发送提醒消息
message.FromAccount = contact.FromAccount
message.ToAccount = contact.ToAccount
messageJSON, _ = json.Marshal(message)
messageString = base64.StdEncoding.EncodeToString([]byte(messageJSON))
robot.SendMessage(strconv.FormatInt(contact.ToAccount, 10), []byte(messageString))
utils.MessageInto(message, true)
// 超时后消息
// 数据库获取机器人配置信息
robotData := models.Robot{ID: appAccount}
cacheRobotKey := "robot_" + string(appAccount)
if robotDataTemp := im.BmCache.Get(cacheRobotKey); robotDataTemp == nil {
robotData = models.Robot{ID: appAccount}
_ = o.Read(&robotData)
robotDataJSON, _ := json.Marshal(robotData)
_ = im.BmCache.Put(cacheRobotKey, robotDataJSON, 60*time.Second)
} else {
_ = json.Unmarshal([]byte(string(robotDataTemp.([]byte))), &robotData)
}
if robotData.TimeoutText != "" {
message.FromAccount = appAccount
message.ToAccount = contact.FromAccount
message.BizType = "text"
message.Key = time.Now().Unix()
message.Payload = robotData.TimeoutText
messageJSON, _ = json.Marshal(message)
messageString = base64.StdEncoding.EncodeToString([]byte(messageJSON))
robot.SendMessage(strconv.FormatInt(contact.FromAccount, 10), []byte(messageString))
}
}
} else {
// 执行到这里说明，机器人死掉了
logs.Error("执行到这里说明，机器人死掉了")
im.RobotInit()
_, _ = cqs.Filter("create_at__lte", userOffLineUnixTimer).Update(orm.Params{
"last_message_type": "timeout",
"is_session_end": 1,
})
}
return nil
})
toolbox.AddTask("checkOnLine", checkOnLineTk)
toolbox.StartTask()
defer toolbox.StopTask()
}
task/index.go 0 → 100644
package task
// Run Task Entrance
func Run() {
// appTask
appTask()
}
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