Please contact our support team for any issues immediately once you receive your parcels includes but is not limited to below reasons:
</p><p class="b">
</p>
<p class="b">
Not received the parcel normally
</p><p>
</p>
<p>
Yes, we guarantee a refund or to resend your order if you haven't received the parcel beyond the regular shipping days, except the case which customer takes the responsibility for the unsuccessful delivery such as providing an incorrect shipping address, can not complete the customs clearance due to customer's reason, etc.
</p><p class="b">
</p>
<p class="b">
Note: If the following issues occurs:
</p><p>
</p>
<p>
extreme weather, post office delay, customs clearance, local protest, etc. In this case, we are incapable of guaranteeing on-time delivery, but we'll try our best to support you,thanks.
</p><p class="b">
</p>
<p class="b">
Some items missing from my shipment
</p><p>
</p>
<p>
First, check that you've received all the boxes associated with your order. Then fully empty each box you received, sometimes small parts get caught in crevices or in packing material. If you still can't find your item, please email customer service right away. Include a description of the missing quantities and pictures of the whole parcel. We'll forward them to our warehouse to check the monitor records and the packing pictures records. Steps:
</p><p>
</p>
<p>
1. Send email to support team for authorization.
</p><p>
</p>
<p>
2. We'll check and verify the issues.
</p><p>
</p>
<p>
3. Offer solutions to customer case by case.
</p><p class="b">
</p>
<p class="b">
Return
</p><p>
</p>
<p>
By returning products to Semour , the Customer certifies that the products were purchased from Semour and there has been no substitution in whole or part of the same product from another supplier, distributor or other such sources of the product. The return should be in the original packaging and in unused condition (except defective). ESD or moisture-sensitive products should not be opened except under controlled conditions.
</p><p class="b">
</p>
<p class="b">
General Rules:
</p><p>
</p>
<p>
When a customer requests a return due to 'non-original/fake/quality problems', a valid quality report from a third-party authoritative organization recognized by our company is required for the return and exchange.
</p><p class="tc-r">Last update date: 5 September 2022</p>
</p>
<p class="tc-r">Last update date: 5 September 2022</p>
</div>
@if(!$is_disable_ip)
<div class="readbox" style="display:none">
<p>READY TO CONNECT?</p>
<div class="rowrowCenter">
<a class="but" href="/mall">LOCATE PARTS ON SEMOUR STORE</a>
If you are under the age of eighteen, a minor or not capable of assuming legal responsibility, you should seek advice from your parents or guardians as to the meaning and consequences of these terms and conditions before using any of the Services. You must not provide us with your personally identifiable information unless you have received the consent from your parents or guardians. Semour Electronics presumes that every User of the Websites has the requisite capacity required for any use of any of the Services and, by using any of the Services, you undertake and warrant to us that you have the requisite capacity. Semour Electronics is not obliged to verify the age or capacity or any Users, but in the event it is discovered that any Users lack the requisite capacity, Semour Electronics reserves the rights as may be available against such Users, or the parents or guardians of such Users, including the right to be indemnified by them against all the loss or damage suffered by us as the result of the said lack of capacity or to cancel their registration and terminate their access to the Website.
If you are under the age of eighteen, a minor or not capable of assuming legal responsibility, you should seek advice from your parents or guardians as to the meaning and consequences of these terms and conditions before using any of the Services. You must not provide us with your personally identifiable information unless you have received the consent from your parents or guardians. Semour Electronics presumes that every User of the Websites has the requisite capacity required for any use of any of the Services and, by using any of the Services, you undertake and warrant to us that you have the requisite capacity. Semour Electronics is not obliged to verify the age or capacity or any Users, but in the event it is discovered that any Users lack the requisite capacity, Semour Electronics reserves the rights as may be available against such Users, or the parents or guardians of such Users, including the right to be indemnified by them against all the loss or damage
suffered by us as the result of the said lack of capacity or to cancel their registration and terminate their access to the Website.
</p>
<p class="b">
Account PIN & Password
...
...
@@ -74,7 +79,8 @@
b.ensure that you exit from your passwords or PIN at the end of each visit to the Websites. Semour Electronics cannot and will not be liable for any loss or damage arising from your failure to comply with this clause 9 or your use of any digital or electronic certificates in connection with the Services.
</p>
<p>
You acknowledge that the said passwords and PIN are confidential and must not be disclosed to any other person(s) under any circumstances. Any words, action or conduct whether intentional or unintentional, by you breaching that confidentiality shall render you liable to Semour Electronics for all losses and damages thereby caused. You shall take all necessary precautions to maintain the confidentiality of the said passwords and PIN. You hereby agree and acknowledge that the use of the Services by any person whatsoever (whether authorized by you or not) with those passwords and PIN shall constitute and be deemed the use of the Services by you. You shall notify Semour Electronics immediately of any actual or possible unauthorized use of those passwords and PIN and shall confirm the same in writing without delay to Semour Electronics. Until Semour Electronics has received such written confirmation you shall have no claim against Semour Electronics and shall be liable to Semour Electronics for all losses and damages incurred by Semour Electronics in respect of any use of the Services whether authorized by you or not.
You acknowledge that the said passwords and PIN are confidential and must not be disclosed to any other person(s) under any circumstances. Any words, action or conduct whether intentional or unintentional, by you breaching that confidentiality shall render you liable to Semour Electronics for all losses and damages thereby caused. You shall take all necessary precautions to maintain the confidentiality of the said passwords and PIN. You hereby agree and acknowledge that the use of the Services by any person whatsoever (whether authorized by you or not) with those passwords and PIN shall constitute and be deemed the use of the Services by you. You shall notify Semour Electronics immediately of any actual or possible unauthorized use of those passwords and PIN and shall confirm the same in writing without delay to Semour Electronics. Until Semour Electronics has received such written confirmation you shall have no claim against Semour Electronics and shall be liable
to Semour Electronics for all losses and damages incurred by Semour Electronics in respect of any use of the Services whether authorized by you or not.
</p>
<p>
You acknowledge and agree that the only duty of Semour Electronics is to verify those passwords and PIN and Semour Electronics shall not be liable in respect of:
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...
@@ -120,17 +126,27 @@
</p>
<p class="tc-r">Last update date: 5 September 2022</p>
</div>
@if(!$is_disable_ip)
<div class="readbox" style="display:none">
<p>READY TO CONNECT?</p>
<div class="rowrowCenter">
<a class="but" href="/mall">LOCATE PARTS ON SEMOUR STORE</a>
